Interactive Two-Way SMS Solutions in Saudi Arabia
Enable real-time customer replies, appointment confirmations, and interactive surveys. Register virtual shortcodes and longcodes under CST guidelines.
Why KSA Corporate Leads Choose Qalaama Two-Way SMS
Transform static outbound messages into interactive customer conversations with Qalaama's Two-Way SMS platform. By enabling bidirectional messaging across STC, Mobily, and Zain networks, we allow Saudi enterprises to receive inbound customer replies directly inside their systems. Ideal for booking confirmations, mobile surveys, and automated keyword auto-responses, our solution makes interactive outreach accessible to developers and marketing teams alike. Establish secure shortcodes or localized virtual numbers conforming to CST communication policies, and process all logs inside our local Riyadh databases.
Bidirectional Message Routing
Receive customer responses directly on your virtual mobile numbers or corporate shortcodes. All inbound text messages are routed to your backend via webhook in real time.
CST Virtual Numbers & Shortcodes
Qalaama assists with provisioning dedicated virtual numbers (+966 5x) or custom alphanumeric shortcodes, handling operators registration and compliance validations.
Keyword Auto-Responders
Automate chat responses. Configure the platform to trigger specific replies when customer messages contain defined keywords like "YES", "CONFIRM", or "HELP".
Shared Support Console
Equip your customer experience teams with a unified shared inbox to view, manage, and manually reply to inbound customer SMS chats directly from the console.
Dynamic Unicode Arabic Processing
Receive and read Arabic customer replies with correct RTL formatting. Our system translates UCS-2 character sets cleanly, preventing missing character errors.
ZATCA SAR Tax Billing Records
Get automated monthly billing statements denominated in Saudi Riyals (SAR). All files provide a detailed breakdown of the standard 15% VAT for local auditing.
Enterprise Capabilities built for KSA Scales
Appointment Booking Confirmations
Automate clinic, salon, or service booking slot validation. Send reminders asking users to reply "YES" to confirm or "NO" to cancel bookings.
NPS & Customer Satisfaction Surveys
Collect consumer feedback after transactions by asking recipients to rate services from 1 to 10 via text response, recording responses instantly.
Delivery Scheduling & Adjustments
Coordinate last-mile shipping deliveries. Allow buyers to reschedule drop-off times by replying with their preferred slot.
Text-to-Subscribe Lead Generation
Build marketing opt-in databases by promoting keywords. Allow users to text "JOIN" to your shortcode to sign up for retail discounts.
Customer Inquiry Routing
Invite users to text inquiries to your virtual number. Route incoming questions to support queues or automated chatbot responses.
Bilingual System Feedback loops
Support two-way chat flows in both Arabic and English, using automated routing to direct the chat to language-specialized agents.
Targeted Saudi Sectors
Simple Integration Process
Provision Interactive Numbers
Coordinate with Qalaama to register and set up a CST-authorized dedicated two-way virtual mobile number or interactive shortcode.
Configure Webhook Endpoints
Link your application backend to our platform by registering your HTTPS callback URLs in the developer dashboard to receive JSON event streams.
Send Outbound Instructions
Deliver text alerts containing reply instructions (e.g. "Reply YES to confirm your appointment") to your customer contact list.
Receive and Process Replies
Our platform captures inbound user texts and streams them to your server via webhook or routes them to your support console for manual responses.
Rigorous Saudi Regulatory Compliance
Our network routing engines align with SAMA directives and CITC/CST regulations to protect client data assets.
- โ Automated processing of Arabic response keywords for local Saudi audiences
- โ CST-registered virtual longcodes and interactive shortcodes configurations
- โ Riyadh-hosted logging database compliant with PDPL data residency mandates
- โ VAT-compliant monthly accounting records denominated in Saudi Riyal (SAR)
Transparent Volume Pricing denominated in SAR
Development Sandbox
- Shared Sandbox sender ID
- Full API integration support
- Community support access
Enterprise Scale
- Custom corporate Sender ID
- 99.9% Route delivery SLA
- 15% local SAR VAT invoices
- Personalized account managers
Sovereign Cloud
- On-premise Riyadh cloud databases
- Strict corporate compliance audits
The Choice Gateway for Saudi Enterprises
CITC/CST Licensed Infrastructure
Direct registered pathways guarantee delivery times and regulatory peace of mind.
Sub-second Sending Latencies
Direct carrier bonds trigger instant dispatches across Mobily, Zain, and STC lines.
Localized Riyadh Support Teams
On-ground technicians available in Riyadh to troubleshoot enterprise applications directly.
15% VAT Localised Invoices
Generate standard audited SAR corporate accounting structures seamlessly.
Validated by Market Leaders in Saudi Arabia
"Qalaama revolutionized our logistics notification workflow. We saw an immediate increase in first-attempt delivery rates across Riyadh and Jeddah."
"Compliance was our main bottleneck. With Qalaama's Riyadh cloud database and SAMA-aligned audit logs, we passed verification in record time."
"Their API integration is seamless. We set up Two-Way SMS and promotional notifications in less than a day with direct support from local engineers."
Questions we hear most.
Two-Way SMS allows businesses to both send outbound messages and receive inbound replies from customers. It requires a dedicated virtual mobile number (+966 5x) or a shortcode registered with CST. When a customer replies, Qalaama receives the text and forwards it to your system via webhook.
Virtual numbers and shortcodes must be officially provisioned through Saudi carriers and registered with CST. Qalaama manages this application process on your behalf. You will need to provide your Saudi Commercial Registration (CR) and an authorization letter.
Yes. Customer replies are billed at standard local carrier rates for sending an SMS, depending on their STC, Mobily, or Zain mobile plan. Free-to-user shortcodes (reverse billing) can be set up for enterprise accounts if required.
Yes, Qalaama provides an easy-to-use keyword auto-responder module. You can define triggers (e.g. "YES", "CONFIRM", "ูุนู ") and script automated response texts directly in the console.
Yes, all incoming message texts, numbers, and timestamps are processed and archived locally in our Riyadh cloud servers, ensuring compliance with Saudi PDPL regulations.
Ready to scale your Saudi communications?
Get connected directly to KSA operators. Register Sender IDs, maintain SAMA compliance, and support local data residency.