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Qalaama Enterprise Communication Platform
Privacy Policy

Privacy Policy

How Qalaama protects, handles, and processes your personal data.

Last updated: July 2026

Quick Summary

  • Data Residency: All personal data and messaging logs of Saudi clients are hosted locally in Riyadh.
  • Security: Industry-grade TLS encryption in transit and AES-256 at rest.
  • Your Control: You maintain complete rights to access, rectify, or request the deletion of your personal data.
  • No Selling: We do not sell your personal data or share it with third parties for marketing purposes.

1. Introduction and Scope

Welcome to Qalaama (operated by Almuqeet Systems). We are committed to safeguarding the privacy of our website visitors, platform users, and enterprise clients. This Privacy Policy details how we collect, store, share, and protect your personal information.

This policy applies where we act as a Data Controller with respect to the personal data of our website visitors and service users. For the messaging data processed on behalf of our enterprise clients (e.g., phone numbers of message recipients), Qalaama acts as a Data Processor, and such processing is governed by our Data Processing Addendum (DPA).

2. Information We Collect

We collect several types of information from and about users of our services, including:

  • Account Information: Name, email address, corporate identity, phone number, and billing/payment details when you register.
  • Usage Data: Details of your visits to our website and use of our platform, including traffic data, location data, logs, and resources accessed.
  • API and Integration Data: Developer credentials, system configurations, and connection logs necessary to maintain your API integrations.

3. Local Data Residency and Saudi Hosting

In strict compliance with Saudi Arabia's Personal Data Protection Law (PDPL) and CITC regulations, Qalaama implements a localized data architecture.

All personal data belonging to users, corporate logs, and messaging databases of our Saudi Arabian operations are hosted and processed inside secure local cloud servers located in Riyadh, Saudi Arabia. Cross-border transfers of data are restricted to ensure total compliance with national digital sovereignty requirements.

4. How We Process Your Data

We use the collected information for the following legitimate purposes:

  • To present our platform and its contents to you and provide you with messaging capabilities.
  • To register, verify, and manage your enterprise account.
  • To send you technical notices, updates, billing statements, and support messages.
  • To comply with legal obligations, regulatory mandates, and CITC routing directives.

5. Your Rights as a Data Subject

Under the Saudi Personal Data Protection Law (PDPL), you have specific statutory rights concerning your personal data. We facilitate these rights through our privacy dashboard and support desk:

RightDescription
Right to be InformedThe right to know how we collect and process your personal data and the legal basis behind it.
Right of AccessThe right to request a copy of the personal data we hold about you in a clear format.
Right to RectificationThe right to request correction of inaccurate, incomplete, or obsolete personal data.
Right to DestructionThe right to request the deletion or destruction of your personal data when no longer needed for the purposes collected.

6. Privacy Contact and DPO

If you have any questions, concerns, or requests regarding this Privacy Policy or your data subject rights, please contact our Data Protection Officer (DPO) at:

Email: dpo@qalaama.com

Address: Qalaama Compliance Team, Riyadh, Kingdom of Saudi Arabia.