Terms of Service
The legal terms governing your use of Qalaama's enterprise messaging services.
Quick Summary
- Spam Ban: Strict zero-tolerance policy for unsolicited messages or SMS spam.
- CITC Rules: All sender IDs must be officially registered with KSA MNOs before sending.
- Billing in SAR: Invoicing is generated locally in Saudi Arabian Riyals (SAR).
- SLA: 99.99% core platform API uptime backed by service level agreements.
1. Acceptance of Terms
By accessing, registering for, or using the Qalaama platform, APIs, developer portals, or messaging routing systems, you agree to comply with and be bound by these Terms of Service.
If you are registering on behalf of a corporate entity, you represent and warrant that you possess the full legal authority to bind that entity to this agreement. If you do not agree to these terms, you must not access or use our services.
2. Description of Services
Qalaama provides high-reliability enterprise messaging services, including Bulk SMS, WhatsApp Business API connectivity, RCS business messaging, Voice APIs, and transactional OTP validation mechanisms.
Our services are provided through APIs, web consoles, and official integration packages, structured to route communications through approved local networks inside Saudi Arabia.
3. Acceptable Use and Saudi Sender ID Registration
All outbound text messaging is subject to rigorous regulatory supervision by the Saudi Communications, Space and Technology Commission (CITC).
Clients are strictly prohibited from sending messages using unregistered Sender IDs. You must complete the official Sender ID registration process, submitting verified corporate registration documentation, before any production message routing is enabled.
Unsolicited promotional messaging, spam, or transmission of prohibited content (in violation of Islamic values, national security, or KSA laws) will result in immediate, non-refundable account suspension.
4. Pricing, Billing, and Currency
Pricing for messaging services is determined based on pay-as-you-go volume brackets or specific corporate agreements.
All invoices generated for Saudi Arabian clients are billed in Saudi Arabian Riyals (SAR) and are subject to the applicable Value Added Tax (VAT) in accordance with the Zakat, Tax and Customs Authority (ZATCA) regulations.
Payments must be made within the specified payment terms via approved local bank transfers or corporate card gateways.
5. Service Level Agreement (SLA)
We maintain a target of 99.99% core platform availability to ensure seamless transactional communications.
Scheduled maintenance windows that may impact message routing will be announced at least 48 hours in advance.
Support is available in both Arabic and English through our developer portal and dedicated account managers in Riyadh.
6. Governing Law and Dispute Resolution
These Terms of Service and any dispute arising out of your use of our platform shall be governed by, construed, and enforced in accordance with the laws of the Kingdom of Saudi Arabia.
Any disputes that cannot be settled amicably shall be referred to the competent courts in the city of Riyadh, Saudi Arabia.