RCS Conversational & Chatbot Solutions in Saudi Arabia
Automate customer support, booking flows, and bidirectional chats inside native messages app. 85%+ auto-resolution, quick reply buttons, and CRM sync.
Why KSA Corporate Leads Choose Qalaama RCS Interactive Conversations
Engage customers in two-way conversations using Qalaama's RCS Interactive Conversational suite. While traditional SMS is limited to one-way notifications, RCS (Rich Communication Services) allows businesses to build automated chatbot flows and support portals inside Android's native messaging app. Fully compliant with CST directives and Saudi PDPL regulations, our platform supports multi-turn chats, rich card selection matrices, and seamless handoff to human support representatives, reducing call center loads up to 40%.
Interactive Visual Flow Builder
Design chatbot responses using menus, quick-reply options, list pickers, and rich media cards without writing code.
Seamless Agent Handoff
Transfer complex support sessions from the chatbot to human representatives, keeping the full conversation history.
Real-Time CRM Integrations
Connect your bot to backend CRM systems (Salesforce, Microsoft Dynamics, HubSpot) to fetch order data or update contact records dynamically.
Verified Brand Identity
Showcase your corporate logo, verified business name, and operator checkmark in every thread to build trust.
Automatic SMS Redirection
Ensure reach. If a customer uses an incompatible phone, the system redirects the text as standard transactional SMS.
ZATCA SAR Tax Invoicing
Monthly service costs are denominated in Saudi Riyal (SAR) and provide a detailed breakdown of the standard 15% VAT for auditing.
Enterprise Capabilities built for KSA Scales
Automated Support Chatbots
Automate answers to repetitive client queries (e.g. branch timing, return policies, refund status) to free up support teams.
In-Chat Delivery Rescheduling
Enable buyers to select drop-off windows and share location pins in chat, forwarding delivery details to couriers.
Clinic & Appointment Bookings
Allow users to browse open slots, schedule bookings, and confirm appointments entirely inside a automated RCS chat.
Bank Balance & Account Inquiries
Allow bank customers to search account balances, statements, or branch locations using interactive menus.
Interactive NPS Surveys
Gather feedback after support interactions or purchases by triggering short, conversational surveys in native chat.
Billing Invoice Queries
Allow clients to request receipt duplicates or check billing balances using guided selection buttons.
Targeted Saudi Sectors
Simple Integration Process
Design Conversational Trees
Script your chatbot's response trees, menus, and FAQ templates using our visual drag-and-drop designer.
Integrate CRM Webhooks
Connect the chatbot to your internal systems via webhooks to fetch real-time updates like order status or booking slots.
Deploy to Android Native
Activate the automated flows on your verified RCS business profile. Inbound customer replies trigger the chatbot engine.
Analyze Chat Metrics
Monitor metrics like auto-resolution rates, user satisfaction scores, and handoff queues to optimize conversation flows.
Rigorous Saudi Regulatory Compliance
Our network routing engines align with SAMA directives and CITC/CST regulations to protect client data assets.
- ✓ Riyadh cloud storage nodes ensuring data residency compliance
- ✓ VAT-compliant SAR accounting details showing 15% VAT
- ✓ RTL-optimized layout editor for Arabic messages
- ✓ Customer support teams matching Saudi business working hours
Transparent Volume Pricing denominated in SAR
Development Sandbox
- Shared Sandbox sender ID
- Full API integration support
- Community support access
Enterprise Scale
- Custom corporate Sender ID
- 99.9% Route delivery SLA
- 15% local SAR VAT invoices
- Personalized account managers
Sovereign Cloud
- On-premise Riyadh cloud databases
- Strict corporate compliance audits
The Choice Gateway for Saudi Enterprises
CITC/CST Licensed Infrastructure
Direct registered pathways guarantee delivery times and regulatory peace of mind.
Sub-second Sending Latencies
Direct carrier bonds trigger instant dispatches across Mobily, Zain, and STC lines.
Localized Riyadh Support Teams
On-ground technicians available in Riyadh to troubleshoot enterprise applications directly.
15% VAT Localised Invoices
Generate standard audited SAR corporate accounting structures seamlessly.
Validated by Market Leaders in Saudi Arabia
"Qalaama revolutionized our logistics notification workflow. We saw an immediate increase in first-attempt delivery rates across Riyadh and Jeddah."
"Compliance was our main bottleneck. With Qalaama's Riyadh cloud database and SAMA-aligned audit logs, we passed verification in record time."
"Their API integration is seamless. We set up RCS Interactive Conversations and promotional notifications in less than a day with direct support from local engineers."
Questions we hear most.
No. RCS Chatbots run directly inside the native Android messages app (Google Messages) installed on most Android devices, making the interaction friction-free.
Yes. RCS supports interactive button lists, horizontally scrollable card carousels, quick replies, and location sharing pins, providing a rich, visual user interface.
You can configure "escalate" triggers inside any conversation flow. When triggered, the chatbot pauses, and the system alerts your support team, transferring the conversation and chat logs to your agents.
Yes. Qalaama supports standard REST API connectors, allowing the chatbot to securely retrieve data (like shipping dates or invoice balances) or update fields (like contact status) in real time.
Yes. In compliance with the Saudi Personal Data Protection Law (PDPL), all chat logs, contact profiles, and webhook events are stored inside our secure Riyadh data center.
Ready to scale your Saudi communications?
Get connected directly to KSA operators. Register Sender IDs, maintain SAMA compliance, and support local data residency.