One Platform for Every Message Saudi Businesses Send
Manage SMS, WhatsApp, RCS, Email, Voice, and Push from a single dashboard. Intelligent routing selects the optimal channel per customer automatically — maximizing reach and minimizing cost.
Why KSA Corporate Leads Choose Qalaama Omnichannel Platform
Managing multiple messaging channels through separate tools is costly, fragmented, and impossible to measure holistically. Qalaama's Omnichannel Platform brings every channel under one roof with unified analytics, cross-channel customer journeys, and AI-powered routing — built and hosted in Saudi Arabia. Fully compliant with Saudi Central Bank (SAMA) standards and PDPL data residency requirements, our platform enables enterprise teams to design customer interactions, automate replies, and optimize costs on a single interface.
Unified Customer Profile
Link customer interactions across SMS, WhatsApp, and email to single profiles, accessing complete communication histories.
Intelligent Channel Routing
Route notifications via the most cost-effective channel dynamically, falling back to SMS when messages remain unread.
Visual Journey Canvas
Build multi-channel workflows using our visual drag-and-drop builder, setting delays and channel conditions.
Shared Inbox Support Console
Consolidate customer inquiries into a shared multi-agent support inbox, assigning chats and resolving tickets.
Cross-Channel Dashboard
Compare performance side-by-side, tracking cost-per-message and conversion metrics on one dashboard.
ZATCA SAR Tax Invoicing
Monthly service costs are denominated in Saudi Riyal (SAR) and provide a detailed breakdown of the standard 15% VAT for local auditing.
Enterprise Capabilities built for KSA Scales
Multi-Channel Onboarding Journeys
Deliver welcome sequences starting with Email, following up via WhatsApp, and sending SMS reminders to non-responders.
Lifecycle Marketing Campaigns
Deliver campaigns across WhatsApp, RCS, and push notifications based on user behavior and preferences.
Unified Support Chat Management
Let customers contact you on any channel, resolving queries using a shared inbox with full contact history.
Enterprise Notification Governance
Manage message templates, Sender IDs, opt-out lists, and compliance parameters for all channels in one admin console.
Payment Reminders with Fallback
Deliver payment notices via WhatsApp, automatically redirecting to SMS when messages are unread.
Interactive Survey Orchestrations
Trigger surveys on the customer's preferred channel (WhatsApp/RCS/SMS), improving response rates.
Targeted Saudi Sectors
Simple Integration Process
Connect Messaging Channels
Activate the channels you need — SMS, WhatsApp, Email, Voice, Push — from your centralized Qalaama console.
Import Contacts Directory
Upload subscriber lists along with preferences, consent records, and custom properties via CSV or API.
Build Workflow Journeys
Design multi-channel communication workflows, setting triggers based on customer actions and preferences.
Monitor & Optimize Campaigns
Track conversion metrics across channels, refining delivery times and content layouts to reduce costs.
Rigorous Saudi Regulatory Compliance
Our network routing engines align with SAMA directives and CITC/CST regulations to protect client data assets.
- ✓ Riyadh cloud storage nodes ensuring data residency compliance
- ✓ VAT-compliant SAR accounting details showing 15% VAT
- ✓ RTL-optimized layout editor for Arabic messages
- ✓ Customer support teams matching Saudi business working hours
Transparent Volume Pricing denominated in SAR
Development Sandbox
- Shared Sandbox sender ID
- Full API integration support
- Community support access
Enterprise Scale
- Custom corporate Sender ID
- 99.9% Route delivery SLA
- 15% local SAR VAT invoices
- Personalized account managers
Sovereign Cloud
- On-premise Riyadh cloud databases
- Strict corporate compliance audits
The Choice Gateway for Saudi Enterprises
CITC/CST Licensed Infrastructure
Direct registered pathways guarantee delivery times and regulatory peace of mind.
Sub-second Sending Latencies
Direct carrier bonds trigger instant dispatches across Mobily, Zain, and STC lines.
Localized Riyadh Support Teams
On-ground technicians available in Riyadh to troubleshoot enterprise applications directly.
15% VAT Localised Invoices
Generate standard audited SAR corporate accounting structures seamlessly.
Validated by Market Leaders in Saudi Arabia
"Qalaama revolutionized our logistics notification workflow. We saw an immediate increase in first-attempt delivery rates across Riyadh and Jeddah."
"Compliance was our main bottleneck. With Qalaama's Riyadh cloud database and SAMA-aligned audit logs, we passed verification in record time."
"Their API integration is seamless. We set up Omnichannel Platform and promotional notifications in less than a day with direct support from local engineers."
Questions we hear most.
Qalaama consolidates SMS, WhatsApp Business API, RCS Business Messaging, Email, Voice alerts, and Mobile App Push Notifications under a single hub.
Our routing engine monitors channel delivery. It allows you to route notifications via lower-cost options (like push or WhatsApp) first, only falling back to SMS when messages remain unread.
Yes. Qalaama supports standard REST API connectors, allowing the chatbot to securely retrieve data or update fields in real time.
Our contact manager syncs opt-outs across channels automatically. If a customer unsubscribes from marketing WhatsApp alerts, their profile is updated, blocking SMS campaigns.
Yes. All data storage, token logs, call recordings, and chat transcripts are hosted in our Riyadh datacenter, aligning with PDPL and SAMA security requirements.
Ready to scale your Saudi communications?
Get connected directly to KSA operators. Register Sender IDs, maintain SAMA compliance, and support local data residency.