Conversational Commerce for Saudi Shoppers
Enable Saudi customers to browse, ask questions, and complete purchases entirely within WhatsApp and SMS threads — with 3.6x higher conversion rates than traditional checkout flows.
Why Saudi Businesses Choose This Solution
Saudi Arabia is one of the world's fastest-growing e-commerce markets, and Saudi shoppers increasingly prefer messaging over websites for discovering and buying products. Qalaama's conversational commerce solution lets you bring the entire purchase journey — from product discovery to payment — into a WhatsApp conversation.
WhatsApp Product Catalog
Share your product catalog directly in WhatsApp with images, descriptions, prices, and "Add to Cart" buttons. Saudi customers browse and select without leaving the app.
In-Chat Payment Links
Send secure payment links directly in WhatsApp conversations. Supports mada, STC Pay, Apple Pay, and Visa/Mastercard — the payment methods Saudi shoppers trust.
Cart Abandonment Recovery
When a Saudi shopper abandons a cart on your website or app, Qalaama automatically sends a personalized WhatsApp with their cart items, a discount if configured, and a direct checkout link.
AI Shopping Assistant
Deploy a WhatsApp chatbot that answers product questions, checks inventory, provides sizing guidance, and upsells related products — in Arabic or English — 24/7.
Post-Purchase Engagement
After a sale, automatically send order confirmation, shipping updates, delivery confirmation, and a review request — all in the same WhatsApp thread — building loyalty and driving repeat purchases.
Personalized Promotions
Send personalized product recommendations and exclusive offers to opted-in customers based on their purchase history and browsing behavior — with Arabic content and Saudi pricing.
Up and Running in Minutes
Connect your Saudi e-commerce platform
Integrate with Shopify, Salla, Zid, WooCommerce, or your custom platform via API. Product catalog, inventory, orders, and customer data sync automatically with Qalaama.
Set up your commerce flows
Configure product catalog sharing, cart recovery triggers, payment link generation, and post-purchase sequences. Use pre-built templates or customize every step.
Launch opt-in campaigns
Grow your WhatsApp commerce subscriber list with opt-in widgets on your website, social media, and SMS campaigns. Each subscriber can receive personalized commerce messages.
Measure commerce metrics
Track revenue attributed to WhatsApp, cart recovery rate, average order value, and customer lifetime value. Optimize flows based on what drives the most Saudi sales.
Purpose-Built for the Saudi Market
Saudi Arabia's e-commerce market is projected to reach $13.9B by 2027. Saudi consumers rank among the most active online shoppers in MENA, with high mobile commerce adoption. Conversational commerce through WhatsApp aligns perfectly with Saudi communication habits — where WhatsApp is the primary app for daily interactions with brands and service providers.
Trusted Across Saudi Industries
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Ready to Get Started in Saudi Arabia?
Join 2,000+ Saudi businesses using Qalaama for enterprise messaging.