Appointment Reminders That Reduce No-Shows by 80%
Automated WhatsApp and SMS reminder sequences for Saudi healthcare providers, government services, clinics, and service businesses — with two-way confirmation and rescheduling built in.
Why Saudi Businesses Choose This Solution
No-shows cost Saudi service businesses thousands of riyals every week in lost revenue and wasted capacity. Qalaama's appointment reminder solution sends intelligent, two-way reminder sequences over WhatsApp and SMS that let customers confirm or reschedule with a single reply — without calling anyone.
3-Touch Reminder Sequence
Send the first reminder 48 hours before, a second 24 hours before, and a final reminder 2 hours before the appointment. Each step increases confirmation rates significantly over single-reminder systems.
Two-Way Confirmation
Customers can reply "1" or "نعم" to confirm, "2" or "إلغاء" to cancel, or "3" or "تأجيل" to request rescheduling — all handled automatically without any staff involvement.
Automatic Slot Backfill
When a customer cancels, Qalaama can automatically notify waitlisted contacts with the available slot — turning a cancellation into a filled appointment rather than lost revenue.
Arabic Bilingual Reminders
Send reminders in the patient's or customer's preferred language — Arabic, English, or both. Templates are pre-approved and professionally written for healthcare, government, and service contexts.
Calendar & CRM Integration
Connect with your scheduling system via API, Zapier, or direct integration with popular Saudi healthcare and service platforms. New appointments automatically trigger reminder sequences.
Multi-Location Support
Manage reminder campaigns across multiple branches or clinics in Saudi Arabia from one dashboard. Location-specific sender IDs and customized message content per branch.
Up and Running in Minutes
Connect your scheduling system
Integrate Qalaama with your booking or EHR system via API. Every new appointment automatically enters the reminder workflow with patient contact details and appointment time.
Configure your reminder sequence
Set your reminder timing (48h, 24h, 2h is default), message templates in Arabic and English, and the confirmation keywords you want to accept.
Reminders send automatically
Qalaama fires each reminder at the configured time before the appointment. Customer replies are processed instantly — confirmations update your booking system via webhook.
Track confirmation rates
Dashboard shows confirmation, cancellation, reschedule, and no-response rates per location, day, and appointment type — giving you the data to optimize further.
Purpose-Built for the Saudi Market
Saudi Arabia's healthcare sector is undergoing rapid digital transformation as part of Vision 2030's health reform agenda. With 24 million outpatient visits annually across public and private facilities, even a 50% reduction in no-shows frees enormous clinical capacity. MOH and private networks are actively seeking automated reminder solutions that support Arabic communication.
Trusted Across Saudi Industries
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